I got a call that someone I love is in trouble
Take a breath. Scammers pretend to be family in trouble because they know you’ll want to help fast. A few minutes to check is always okay.
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First, right now
Hang up and call them yourself.
Use the number you already have saved. If they’re safe, you’ll know right away.- Hang up, even if the voice sounds exactly right. Scammers can copy a loved one’s voice with AI from a short video clip. They may also say “Don’t tell Mom” or that a lawyer or police officer will take over the call.
- Call your loved one yourself. Use the number you already have for them. If they don’t answer, call another family member or a friend who would know where they are.
- Don’t send money while you check. Requests for gift cards, wire transfers, cryptocurrency, payment apps, or cash handed to a “courier” who comes to your door are signs of a scam.
- If you already paid, act fast. Call your bank or the gift card company right away using the number on your card. Then report it at ReportFraud.ftc.gov. If someone is coming to pick up cash, call your local police.
- Set up a family code word. Agree on a secret word or question that only your family knows. A real family member in trouble will know it. A scammer won’t.
You are not foolish
These calls are designed to make loving, careful people panic. Wanting to help your family is a good thing. The scammer is the one who did wrong.
Last checked November 11, 2026